Comm-Works
  • 10-Feb-2018 to 28-Feb-2018 (CST)
  • Plymouth, MN, USA
  • Salary
  • Full Time

Seeking an Experienced IT Project/Services Program Manager to Join Our Team!

The Program Manager serves as the main point of communication between the assigned customer, Operations, and Sales. Administers overall operational management and accountability to all projects and service for the assigned accounts. This position is responsible for the overall management of incoming service and installation requests and the operational delivery for the account support team while identifying further opportunities for sales within the account.

The ideal candidate will have excellent personnel management philosophies and skills, will understand and have experience with being responsible for the financial health of a project, will embrace and manage to KPIs, and will being customer service focused.

This position will work out of our Plymouth office and there for the person we hire must be local.

Essential Functions:

  • Responsible for the team's performance as it relates to meeting or exceeding company goals relating to mark, financial performance, customer satisfaction and days to invoice
  • Main point of contact and communication between assigned customer, Operations, Solutions Center and Sales
  • Accurately estimate costs and revenue for the life cycle of work orders according to our company goals and standards
  • Responsible for providing upper management with assessments and identification of potential new business relating to assigned customer
  • Assist Project Manager and/or Sales Engineer in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team
  • Responsible for ensuring all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement
  • Responsible for SLA and/or customer satisfaction
  • Work collaboratively with all internal resources to ensure the highest levels of customer satisfaction are maintained
  • Supervise Project Team employees to ensure that departmental practices, procedures, and expectations are met and that they are fulfilling their assigned responsibilities
  • Responsible for financial forecasting of all projects assigned to the Project Team, maintaining Project Team budget and P&L profitability
  • Provide oversight related to all assigned service orders, material requests, and other associated functions to ensure targets pertaining to established project parameters are met
  • Ensure that all Project Team job costing has been entered correctly on a weekly basis
  • Responsible for all invoicing related to assigned projects
  • Responsible for overall operational deliverables for assigned accounts
  • Accountable for the reduction of costs associated with subcontractor pricing.
  • Provide the Director of Operations with regular Project Team performance updates
  • Assist the Director of Operations in the development of annual Project Team budgets
  • Attend and contribute to weekly Operations meetings as assigned
  • Responsible for the overall direction and coordination of the assigned Department, including establishing and implementing short- and long-range goals, objectives, policies, and operating procedures
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; prepare and deliver employee evaluations as required
  • Responsible for the growth, retention and overall development of the assigned employee group
  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
  • Design, establish and maintain an organizational structure and staffing to effectively accomplish the department's goals and objectives
  • Overseeing employees and discussing progress of work, resolving problems, and ensuring that standards for quality and quantity of work are met
  • Adjusting hours of work, priorities, and staff assignments to ensure efficient operation
  • Manage expenditures within predetermined budget
  • Document employee situations for personnel records
  • Provide input on departmental forecasting and budgeting as required
  • Establish contingency plan for all support positions required for assigned accounts

Required Experience/Education:

  • Bachelor's Degree or equivalent work experience
  • Minimum of 2 years Project Management experience
  • Minimum of 2 years people management experience
  • Project Management experience in technology, construction, engineering, or related fields 

Preferred Experience/Education:

  • PMP Certification
  • Working knowledge of structured cabling and associated peripherals, voice technologies, VoIP and Point of Sale (POS) systems strongly preferred 

Knowledge, Skills & Abilities:

  • Ability to collaborate with all internal resources to ensure the highest levels of customer satisfaction are maintained
  • Ability to function in a multi-project environment with changing priorities
  • Required to make and receive telephone calls for up to 100% of the workday
  • Ability to calculate figures using methods above to determine operational amounts or needs.
  • Ability to anticipate potential problems and proactively troubleshoot to resolve issues.
  • Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions. Combine several pieces of information and draw conclusions as well as to use reasoning to discover answers to problems.
  • Analyze ideas and use logic to determine their strengths and weaknesses.
  • Understand new information or materials by studying and working with them.
  • Judge the costs and benefits of a possible action.
  • Study how changes in conditions affect outcomes.
  • Identify ways to measure and improve system performance.
  • Think of new ideas and original or creative ways to solve problems.
  • Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner.
  • Ability to establish and retain customer confidence

Competitive pay and an excellent team!

***Please forward your resume to humanresource@comm-works.com or create a profile by filling out the Apply Now section.  It just takes three minutes to be considered for this and other roles within our organization. ***

Comm-Works is a single source provider of retail technology integration and lifecycle management services designed to meet any business need. From staging and implementation to support and distribution for multiple industries.

Comm-Works, LLC is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to you and all other persons without regard to race, religion, creed, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, marital status, status as a protected veteran, genetic information, status with regard to public assistance, membership or activity in a local commission, or any other status protected under applicable federal, state, or local laws.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Comm-Works participates in Everify.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  

Comm-Works
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